Question 1

Can I add blockout curtains behind my sheers on a double track?

Accepted Answer

If your sheer curtains were supplied by us, yes. When you order the blockout curtains add an order note to flag your intended setup. We'll match the track and brackets to what's already on your windows.

Question 2

Can I change my measurements (width or drop) after I've placed my order?

Accepted Answer

Yes, as long as your order hasn't started manufacturing yet. Once it's in production the measurements are locked in, so contact us with your order number as soon as you can.

Question 3

Can I get spare parts for my curtains or blinds?

Accepted Answer

Yes, for most of our products. If something arrived faulty, is missing from your order, or you need extra hooks or runners, email info@curtainandblindco.com.au with the details and your order number. Some parts are free, others carry a small fee.

Question 4

Can I have my curtains touching the floor instead of off the floor?

Accepted Answer

Yes. Choose 'Touching the floor' at checkout and we sew to your exact drop with no deduction. Choose 'Off the floor' and we take 10mm off the drop so the hem sits clear of the carpet.

Question 5

Can I order a product smaller than the minimum size?

Accepted Answer

No. Each product has a set minimum and maximum size, and we cannot make to dimensions outside that range. The product page shows the limits for the range you are looking at.

Question 6

Can I order a single fabric colourway as a sample?

Accepted Answer

Yes. Pick the exact range and colourway you want, for example Odin in Porcelain, and add it to your cart. It counts within your standard sample pack allowance.

Question 7

Can I order replacement clear hooks for my venetian blinds?

Accepted Answer

Yes. We can send replacement clear hooks for your venetian blinds. Email info@curtainandblindco.com.au with your delivery address and we'll process the request.

Question 8

Can I pause my curtain order while I confirm the colour with samples?

Accepted Answer

Yes. We can put your order on hold while you order samples and confirm your colour. Once you've decided, let us know and we'll move it back into production.

Question 9

Can I pick up curtain samples instead of paying for delivery?

Accepted Answer

We are an online business, so we do not run a showroom or pickup point. Sample packs already ship with free express post Australia-wide, including Sydney, so there is nothing extra to pay for delivery.

Question 10

Can I request an asymmetrical split, like 70-30, on my curtains?

Accepted Answer

Yes. We can build an asymmetrical split such as 70-30 into your manufacturing notes. Just specify the split clearly when you place the order, and confirm it with us so it's locked in before production.

Question 11

Can you check my measurements before you make my order?

Accepted Answer

Yes. Email info@curtainandblindco.com.au with your drawing or measurements and we'll review them. If anything needs adjusting, we'll send a revised drawing back for your approval before we start manufacturing.

Question 12

Can you deliver to a PO Box or parcel locker?

Accepted Answer

No. Because of the size and weight of made-to-measure curtains and blinds, we can't ship to PO Boxes or parcel lockers. We'll need a residential or business street address for delivery.

Question 13

Can you hold my order and ship it on a specific date?

Accepted Answer

Yes. Tell us the date you'd like it shipped and we'll hold your order until then. We can't guarantee early delivery, but we can delay dispatch to suit you.

Question 14

Do you come out to measure, quote, or do in-home consultations and installation?

Accepted Answer

We are an online DIY business, so we do not send anyone out to measure or install. You measure your own windows, get an instant price online, and we make your curtains and blinds to those measurements in our factory.

Question 15

Does the fabric sample match the thickness of the finished product?

Accepted Answer

Yes. Every sample is cut from the exact same fabric roll we make your order from, so the thickness, weave and colour you feel in the sample are what you get.

Question 16

How can I confirm a fabric colour before I order?

Accepted Answer

If you're unsure of a colour you saw, order samples so you can check it in your own light first. We can hold your order while you confirm, so you never have to guess.

Question 17

How can I find out the name of a fabric colour I have seen?

Accepted Answer

Email our team at info@curtainandblindco.com.au with a clear photo of the colour and the room it is in, and we will help match it to a fabric in our range. The best way to confirm a shade is to order a sample pack and check it in your own light before you commit.

Question 18

How can I see a sheer fabric in a real window before I order?

Accepted Answer

Two good ways to picture a sheer before ordering: try our online visualiser to preview it in a room, and order samples to hold up in your own window, since fabric reads very differently in your light than on a screen.

Question 19

How do I ask about a product that is no longer on the website?

Accepted Answer

Email our team at info@curtainandblindco.com.au with the product name and any details you have, and we will check whether it is out of stock, discontinued, or available in a close alternative. The more you can tell us, the better we can match it.

Question 20

How do I buy extra brackets for my curtain track?

Accepted Answer

Email info@curtainandblindco.com.au with how many brackets you need and we will place the order for you.

Question 21

How do I check my order status over a holiday period?

Accepted Answer

Over holiday closures, replies are slower and new orders do not start production until the factory reopens. If your order has shipped, track it from the dispatch email we sent you.

Question 22

How do I get an update on my order?

Accepted Answer

Email our customer service team at info@curtainandblindco.com.au or call us, and we'll give you an estimated completion and dispatch date. Once your order ships, we send tracking details so you can follow it to your door.

Question 23

How do I get in touch about my recent order?

Accepted Answer

Email info@curtainandblindco.com.au and quote your order number, so we can find your order and help straight away.

Question 24

How do I make sure my order is right before it ships?

Accepted Answer

Check your order confirmation email against what you intended to buy: every fabric, every window, the width and drop on each, and any add-ons like motorisation or extension brackets. If something looks off, email info@curtainandblindco.com.au before your order goes into production.

Question 25

How do I order curtain and blind samples?

Accepted Answer

Order samples from the samples section of our site: pick the fabrics you want, add them to your cart, and check out. Each pack is up to 10 samples for $5 with free express post and a $10 voucher towards your order.

Question 26

How do I order curtains for a window or wall with a door in the middle?

Accepted Answer

Order the curtains as two separate sections that meet in the middle and stack to either side of the doorway. Label each section by its wall (for example, Left Wall and Right Wall) when you place the order so we make them to the right hand.

Question 27

How do I order custom blinds online, and can I see samples first?

Accepted Answer

Use the 'Customise & Order' tool on the product page to enter your measurements and get an instant quote. You can order fabric samples first to check colours and finishes in your own light.

Question 28

How do I order extension brackets or track end caps?

Accepted Answer

We can supply curtain track extension brackets and end caps as spare parts, invoiced separately by email. Send us your address and the parts you need, and we will email an invoice you can pay online.

Question 29

How do I order or get a replacement part for my roller blind?

Accepted Answer

Yes. We can supply replacement parts such as the roller mechanism and chain for your blind. Email our team at info@curtainandblindco.com.au with your order number and what you need, and we will arrange it.

Question 30

How do I send photos of my windows to get advice?

Accepted Answer

Email info@curtainandblindco.com.au with your photos and we'll give you tailored advice on what suits your space. You can also try our online visualiser to preview curtains in a room yourself.

Question 31

How do I send photos or a floor plan for my curtain order?

Accepted Answer

Email info@curtainandblindco.com.au with photos or a floor plan of each window and we will work out the track deductions and corner allowances for you. Tell us which curtains butt together so we get every join right.

Question 32

How long will my order take, and how do I track it?

Accepted Answer

Most custom orders take about 4 to 6 weeks for manufacturing and quality control, then ship with a tracking link emailed to you.

Question 33

How much is shipping for blockout curtains?

Accepted Answer

Delivery on blockout curtains is free to inner-metro areas on orders over $199, with a flat rate on smaller and regional orders that's shown before you pay.

Question 34

I ordered the wrong fix brackets (top fix instead of face fix). What now?

Accepted Answer

Top fix and face fix brackets are different parts, so you will need the correct ones to mount your blind the way you want. Get in touch and we will send out the right brackets, usually with a small postage charge.

Question 35

Is there a discount if I have to reorder after a measuring mistake?

Accepted Answer

We may be able to offer a discount on a remake if you measured incorrectly, so email info@curtainandblindco.com.au before you reorder. Custom items can't be returned for a measuring error, but we'd rather help you get the right size than leave you stuck.

Question 36

My order is missing a track part, can you send a replacement?

Accepted Answer

Yes. If a track part such as a joiner, bracket, or end cap is missing from your order, email info@curtainandblindco.com.au and we'll post the replacement to you by express post.

Question 37

One item from my order wasn't in the delivery. Is it coming separately?

Accepted Answer

Often, yes. If an item is missing from a delivery, it is usually still being made and will ship separately once it is finished. We email you with tracking as soon as it is boxed and on its way.

Question 38

What do I do if my order arrived incorrect?

Accepted Answer

Email our team at info@curtainandblindco.com.au as soon as you notice the problem, with your order number and details of what you received. We will investigate and, where needed, arrange to collect the wrong items and send the correct order.

Question 39

What happens if my fabric is out of stock and delays my order?

Accepted Answer

If a fabric you've ordered isn't immediately available, our team will contact you with your options: wait for the stock to arrive, or switch to an alternative range. Once the fabric lands, your order is prioritised for production.

Question 40

What should I do if my fabric samples have lost their labels?

Accepted Answer

Email info@curtainandblindco.com.au with photos of the unlabelled swatches and we'll help identify the fabric and colour. If we can't pin it down, we'll resend a fresh, labelled set so you're not guessing on a custom order.

Question 41

What's the shipping cost on smaller orders or to regional areas?

Accepted Answer

Delivery is free to inner-metro areas on orders over $199. Smaller orders, and deliveries outside the metro zones, are charged a flat rate that's shown before you pay.

Question 42

When will an out of stock fabric come back in?

Accepted Answer

Restock timing varies by fabric and depends on our supplier batches, so the live product page or our team will have the most current estimate. We can email you the moment a fabric you want is back in stock.

Question 43

Why can't I add items to my cart?

Accepted Answer

Most add-to-cart problems clear up by updating your browser, clearing its cache, or trying a different device. If it keeps happening, email info@curtainandblindco.com.au with the product, your measurements, and the device and browser you're using so we can place the order for you.

Question 44

Why can't I see a double-track option when ordering blockout curtains?

Accepted Answer

There's no selectable double-track option in the online order flow, so you won't see one when ordering blockout curtains. To set up a sheer-plus-blockout double track, ask for it in your order notes and we'll supply the right brackets.

Question 45

Why won't my coupon code work at checkout?

Accepted Answer

Most coupon problems come down to a typo, an expired code, or terms the order does not meet (such as a minimum spend or specific products). Re-enter the code exactly as shown and check its conditions, and if it still won't apply, email info@curtainandblindco.com.au and we'll help.