Warranty & faults
Warranty cover, faults, missing parts and replacements.
10 articles
Do I need to return a faulty blind?
No. For a faulty blind, you do not need to post it back to us. We assess most faults from photos and details rather than asking...
I got face-fix brackets but wanted top-fix. Can I convert them?
In most cases you don't need a reship. The top-fix clips detach from the steel L-bracket you've received, so you can remove them and use them...
I got the wrong chain on my blind. Can I just swap the chain instead of replacing the blind?
Yes. You do not need to replace the whole blind for a chain issue: we can send the correct chain, which swaps over easily, or refund...
My order has a problem, can I get a credit toward my next purchase?
Our standard fix for a faulty or incorrect order is a remake of the item, not a store credit. Send us the item details and dimensions...
One curtain in my order is shorter than the other. What should I do?
Curtains made in the same order should match in length, so a noticeable difference is not right. Contact us with your order number and a photo,...
My curtains arrived with a noticeable bend at one end. Is that normal?
No, that is not how your curtains should arrive. A noticeable bend usually points to damage in transit, so we will sort a replacement for you.
The string clips on my roman blind aren't working, can I get replacements?
Yes. If the clips that hold the cord to your roman blind aren't gripping properly, request replacement clips from our customer service team. Send your order...
The tracks I received are shorter than I ordered. What do I do?
That should not happen, and we will sort it. Send us a photo of the track with a tape measure showing its full length, and we...
What is the warranty and repair policy for motorised curtain tracks, and how long does it last?
Every Curtain & Blind Co product comes with a full two-year manufacturer's warranty, motorised tracks included. It covers faults that arise in normal use, and if...
What should I do if I am missing a runner on my S-fold curtains?
Get in touch and we will help you replace it. S-fold runners come as a connected string, so the cleanest fix is usually to replace the...
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