Warranty & faults
Warranty cover, faults, missing parts and replacements.
10 articles
Do I need to return a faulty blind?
Often you won't need to. For most faults we assess from photos and details rather than asking you to post the blind back, but occasionally we...
I got face-fix brackets but wanted top-fix. Can I convert them?
In most cases you don't need a reship. The top-fix clips detach from the steel L-bracket you've received, so you can remove them and use them...
I got the wrong chain on my blind. Can I just swap the chain instead of replacing the blind?
Yes. You don't need to replace the whole blind for a chain issue: we can send the correct chain, which swaps over easily. Get in touch...
My order has a problem, can I get a credit toward my next purchase?
We assess order problems case by case. Depending on the situation, the resolution might be a resupply, a partial or full refund, or a store credit....
One curtain in my order is shorter than the other. What should I do?
Curtains made in the same order should match in length, so a noticeable difference is not right. Email info@curtainandblindco.com.au with your order number and a photo,...
Something doesn't look right with my order, what should I do?
If something about your order doesn't look right, contact us for a review. If it's damaged or faulty, we'll talk through the options with you until...
The string clips on my roman blind aren't working, can I get replacements?
Yes. If the clips that hold the cord to your roman blind aren't gripping properly, request replacement clips from our customer service team. Email info@curtainandblindco.com.au with...
The tracks I received are shorter than I ordered. What do I do?
That should not happen, and we will sort it out with you. Email info@curtainandblindco.com.au with a photo of the track with a tape measure showing its...
What is the warranty and repair policy for motorised curtain tracks, and how long does it last?
Every Curtain & Blind Co product comes with a full two-year manufacturer's warranty, motorised tracks included. It covers faults that arise in normal use, and if...
What should I do if I am missing a runner on my S-fold curtains?
Email info@curtainandblindco.com.au and we will help you replace it. S-fold runners come as a connected string, so the cleanest fix is usually to replace the whole...
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