WarrantyDo I need to return a faulty blind?
Often you won't need to. For most faults we assess from photos and details rather than asking you to post the blind back, but occasionally we may need it returned to inspect or repair.
Sending a blind back is awkward and slow, so we keep it simple where we can: tell us what has gone wrong and we'll work it out from there. For most faults we assess from photos and details, though occasionally we may need the blind returned so we can inspect or repair it.
To sort a fault quickly, email our team at info@curtainandblindco.com.au with:
- Your order number.
- A clear photo or short video showing the fault.
- A brief note on what is happening and when it started.
From there we'll advise the fix, whether that's a replacement part, a remade blind, or sending the item back to us.
