$10 back with sample orders!
Warranty

Do I need to return a faulty blind?

No. For a faulty blind, you do not need to post it back to us. We assess most faults from photos and details rather than asking you to return the product.

Sending a blind back is awkward and slow, so we keep it simple: tell us what has gone wrong and we work it out from there.

To sort a fault quickly, contact our team with:

  • Your order number.
  • A clear photo or short video showing the fault.
  • A brief note on what is happening and when it started.

From there we will advise the fix, whether that is a replacement part or a remade blind.

Still need a hand?

Ask our assistant for a quick answer, or get in touch and our team will help you sort it.

Ask our assistant Contact us