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Help Centre

Q: What measurements do I need to provide for my order?

You provide the width and the drop for each window, entered as full measurements with no deductions, since our current guide builds the fit in for you. Always measure twice before you finalise.

Q: How long will my order take, and how do I track it?

Most custom orders take about 4 to 6 weeks for manufacturing and quality control, then ship with a tracking link emailed to you. Some select ranges are available faster, so check the product page for any express option.

Q: How do I order curtain and blind samples?

Order samples from the samples section of our site: pick the fabrics you want, add them to your cart, and check out. Each pack is up to 10 samples for $5 with free express post and a $10 voucher towards your order.

Q: How do I install my curtains or blinds?

Every order ships with fitting hardware and step-by-step instructions, and most installs are a confident DIY job with a drill, screws, and a level. Our measure and install guides walk you through each product type.

Q: Do you offer custom curtains and blinds?

Yes. We make custom curtains and blinds to your measurements, with an instant price online for every product.

Q: How is the price of a curtain worked out for my size?

Curtain prices are calculated from your exact width and drop, and within a range every colour is the same price. The quickest way to see your price is to enter your measurements on the product page and click Customise & Order.

Q: Can I change my measurements (width or drop) after I've placed my order?

Yes, as long as your order is still on hold. Once it moves into manufacturing the measurements are locked in.

Q: Do I need to return a faulty blind?

No. For a faulty blind, you do not need to post it back to us. We assess most faults from photos and details rather than asking you to return the product.