Faults

The tracks I received are shorter than I ordered. What do I do?

That should not happen, and we will sort it out with you. Email info@curtainandblindco.com.au with a photo of the track with a tape measure showing its full length, and we'll review it and work out the right fix.

  1. 1

    Photograph the track

    Lay a tape measure along the full track and take a clear photo showing the total length.

  2. 2

    Send us the details

    Email the photo with your order number so we can compare it against what you ordered.

  3. 3

    We arrange the remake

    Once confirmed, we request a factory remake of the correct length and send the replacement promptly.

A track that arrives shorter than ordered isn't right, and we'll sort it out with you.

To help us look into it, send us:

  • Your order number
  • A photo of the full track length with a tape measure laid alongside it

Once we've reviewed it against your order, we'll work out the right fix and get it moving for you.

Still need a hand?

Ask our assistant for a quick answer, or get in touch and our team will help you sort it.

Ask our assistant Contact us