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Faults

The tracks I received are shorter than I ordered. What do I do?

That should not happen, and we will sort it. Send us a photo of the track with a tape measure showing its full length, and we will arrange a factory remake of the correct size.

  1. 1

    Photograph the track

    Lay a tape measure along the full track and take a clear photo showing the total length.

  2. 2

    Send us the details

    Email the photo with your order number so we can compare it against what you ordered.

  3. 3

    We arrange the remake

    Once confirmed, we request a factory remake of the correct length and send the replacement promptly.

A track that arrives shorter than ordered usually traces back to an error during order processing, which we will investigate and fix.

To get the replacement moving, send us:

  • Your order number
  • A photo of the full track length with a tape measure laid alongside it

Once we confirm the measurement against your order, we request the remake and get the correct track on its way to you.

Still need a hand?

Ask our assistant for a quick answer, or get in touch and our team will help you sort it.

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