FaultsMy order has a problem, can I get a credit toward my next purchase?
We assess order problems case by case. Depending on the situation, the resolution might be a resupply, a partial or full refund, or a store credit. Contact us with your order details and we'll work out the right fix with you.
If something is wrong with your order, we assess it case by case. Depending on the situation, the right fix might be a resupply of the item, a partial or full refund, or a store credit.
To get started, email info@curtainandblindco.com.au with:
- Your order number
- The item and its dimensions or specifications
- A short description of the issue (photos help)
From there we'll work out the right fix with you.
Note: If you change the specifications on a remake (for example, a different size), additional shipping may apply, since it becomes a new build rather than a like-for-like fix.
