Curtains
Fabric
5years
Tracks & components
5years
Motors & remotesBatteries not covered
2years
Our warranty
Every curtain, blind and shutter you buy from us is covered against faults in materials and workmanship. Some parts are covered for longer than others, so find your product and check the part.
How long you're covered
Blinds
Fabric
5years
Chains & components
5years
Motors & remotesBatteries not covered
2years
Shutters
Frames & panels
20years
Components
2years
Cover starts from the day your order is delivered.
What the warranty covers
We'll put it right if
Arrived damaged or faulty?
If something turns up damaged, incomplete or clearly faulty, tell us within 7 days of delivery and we'll fast-track the fix.
Under normal use in the home you own and live in:
- a part breaks or stops working because of how it was made
- fabric, stitching or seams fail because of a manufacturing fault
- a motor or remote fails because of a fault (batteries aren't covered)
It doesn't cover
- Damage after delivery
- Accidents, knocks or rough handling.
- Fitting and care
- Measuring, installing, cleaning or caring for it in a way our guides don't recommend.
- Outdoor use
- Products used outside or left exposed to the weather.
- Changes
- Anything altered or repaired by someone other than us.
- Where it's fitted
- Anywhere other than a home you own and live in, such as a rental property, short-stay rental, office or shop.
- Wear and fading
- Everyday wear, and the gradual fading all fabric shows in sunlight.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of our warranty are in addition to your other rights and remedies under the law, including the Australian Consumer Law.
Making a claim
Get in touch
Email or call us with your order number.
Show us the problem
Send a photo or short video and tell us what's happening.
We fix it
If it's covered, we repair or replace the faulty part or product.
The Curtain and Blind Company Pty Ltd (ABN 96 161 931 773), 67 Pavers Circle, Malaga WA 6090
Your cart (0)
