My curtains arrived with a noticeable bend at one end. Is that normal?
No, that is not how your curtains should arrive. A noticeable bend usually points to damage in transit, so we will sort a replacement for you.
-
1
Unpack and check
Open the package fully and lay the curtains out so you can see the full drop and both ends.
-
2
Photograph the damage
Take a clear photo of the bend or fault and note which item or items are affected.
-
3
Contact us
Send us the photos and your order number, and tell us which items need replacing so we can raise it with our delivery partner.
