Christmas orders and trading update
Well, it’s that time of the year when we’re in the midst of our busiest period and the orders are flying out at a speed Santa’s elves would be proud of! As we approach the festive season itself, there are a few important updates to share about order and delivery timings as well as the support team’s availability.
Contact us
Key dates at a glance
-
Order by 14 November
Our cut-off for Christmas delivery.
-
After 14 November
Orders placed after the cut-off will be delivered in January.
-
Shutters, from early November
Typical turnaround is 10 weeks, so shutter orders placed from early November cannot be guaranteed to arrive before Christmas.
-
From midday 24 December (AWST)
Our team takes a break until Monday 4 January 2027. Replies may be slower, but we'll endeavour to be reachable for anything urgent.
-
24 December 2026 to 7 January 2027
Our factory is closed for two weeks (reopening date to be confirmed).
Order cut-off for Christmas delivery
Our cut-off for Christmas delivery is 14 November. Orders placed after 14 November will be delivered in January.
So, if you’re still weighing up whether to go for some new curtains or blinds for Christmas, we’d strongly recommend getting your order into us before 14 November.
With regards to shutters, please note that due to the more complex manufacturing and shipping requirements, the turnaround time is typically 10 weeks. Therefore, any shutter orders placed from early November onwards cannot be guaranteed to arrive before Christmas.
If you’d like to enquire about an existing or new order, please feel free to contact us by email info@curtainandblindco.com.au or phone 1300 301 368 (Mon-Fri, 8am-4.30pm AWST weekdays).
While every effort will be made to ensure prompt delivery, unforeseen circumstances and seasonal shipping capacity means an arrival date cannot be guaranteed.
Your questions answered
Will you be trading over the festive period?
As an online seller we never really close, but we will be taking a well-earned break from Curtain & Blind Co HQ from midday 24th December (AWST) to Monday 4th January 2027. During this time, our ability to reply immediately might be limited but we will endeavour to be reachable for anything deemed urgent.
Our factory will be closed for two weeks, from 24th December 2026 to 7th January 2027 (reopening date to be confirmed).
Do you ship curtains and blinds together or separately?
In some cases they will come together, but as we usually ship our products as soon as they are ready, you may receive two different shipments if you ordered your curtains and blinds together. Often blinds are a little faster to be dispatched, so if you only receive one part of your order, rest assured the other won’t be far behind.
I’ve made a mistake; can I change my order?
If you discover you’ve made an error with your measuring or product selection, then please get in touch as soon as you can. We’ll do whatever we can to help resolve the situation, but keep in mind we normally start production on orders quite quickly! If your order was placed while our factory is closed, don't worry, send us an email and we'll sort it out for you.
Will I get tracking information for my order delivery?
We use several delivery methods and depending on your location we may even organise a private courier for your last mile delivery. So, it’s possible your order may not always have a tracking number, although the majority do. If you’d like to know the whereabouts of your order please keep an eye out for an email with tracking details, or feel free to get in touch by email or phone.
Can I get up-to-date delivery tracking details from the shipping agent?
Yes, you can. The tracking email we send will allow you to see when each delivery milestone is completed. However, if you head to TNT’s Track & Trace website you can check the delivery status and register for automatic updates using the tracking reference we’ve shared. Once you have this set up, you can also liaise directly with TNT support. This may be handy if you encounter a delivery issue while we’re unavailable due to the festive break.
My tracking says ‘delivered’ but I only have part of my order, what should I do?
As the demand for parcel deliveries peaks in the last few weeks before Christmas, we do find that order deliveries of more than one box can become separated during transit and are delivered at different times. Typically, the missing box (or boxes) are delivered within 1-2 days of the first item arriving, however, if you want to find out more about your shipping status, please contact us for support, or use the details mentioned above to contact TNT directly.
Can I get a jump on installation?
Absolutely, after all, prior preparation prevents poor performance! Click on the button below to learn how easy it is to install your new curtains and blinds. And if you have any questions afterwards, we can provide some advice ahead of the big day.
