Our warranty and returns policy explained
The Curtain and Blind Company offers a full two-year manufacturer’s warranty on all products. The warranty covers faults that may be present at the time of supply or that arise during normal use of the product over a 2-year period from the date of supply.
In the event a warranty claim needs to be made, please contact us by email with a detailed explanation of the issue you have encountered. In most cases, supporting photo and/or video evidence will be required.
If the claim is covered by our warranty, the Curtain and Blind Company consultant will explain how to obtain a repair or replacement product.
Returns policy
In the event there is an agreed warranty issue or fault with your product, The Curtain and Blind Company will either organise the return of the affected product for a repair or provide a like-for-like replacement, and you will incur no further costs (within the warranty period).
This excludes products that have been:
• Incorrectly measured;
• Incorrectly ordered i.e., the wrong colour was selected;
• Supplied and the colour or texture does not meet with your expectations;
• Damaged due to localised moisture causing mould;
• Ordered and the customer has subsequently changed their mind.
If an ordered product is mislaid / lost while being shipped to the customer, The Curtain and Blind Company reserves the right to allow our freight partners to undertake a comprehensive search (of up to 10 business days duration) to locate the missing order before agreeing to provide a like-for-like replacement.
A replacement product will be supplied in the shortest possible time based on the assumption that the like-for-like replacement fabric and/or parts are currently available.
Incorrect sizing
It is of the utmost importance that customers follow our measuring guide before placing an order. However, if you receive a product that you believe is not the ordered size, please contact us immediately.
If, after investigating, we discover we have made a manufacturing error, we will replace the incorrectly sized product at no extra charge.
Measurements
Products will be made to the specifications set out by the customer. The Curtain and Blind Company will not take responsibility for incorrect product purchases due to incorrect measurements supplied by the customer.
If you are unsure of your measurements or mounting style, we recommend you contact our customer support team before ordering.
Based on correct measurements, The Curtain and Blind Company will make necessary, standardised adjustments to your chosen product to ensure it fits perfectly.
All measurements stated on this website are in millimetres and all measurements required by The Curtain and Blind Company are to be supplied in millimetres.
Please ensure that all measurements are made with a metal tape measure which displays metric measurements. Do not take measurements in imperial units and convert them.
Changing or cancelling an order
In some situations, manufacturing can begin the next business day after an order has been placed. Therefore, changes to an order or cancellations can only normally be made if The Curtain and Blind Company is contacted within 24-hours of the order being placed.
Confirmation of an order
On completion of an order, customer's should immediately receive an order confirmation email. This is your proof of purchase and should be kept for your records. In the unlikely event of a warranty claim, you will require your original confirmation email as proof of purchase.
If you do not receive an order conformation email from The Curtain and Blind Company after placing an order, please contact us immediately to confirm that we have received your order and all your details are correct. We will then attempt to re-issue the confirmation email.
Please find our full Terms & Conditions here.
