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Why are your curtains more cost-effective than many of your competitors?
Our curtains are made in our own West Australian factory, which means we can keep our costs down and pass the savings on to you, all while maintaining the highest standards in manufacturing quality.
Can I get fabric samples before ordering?
Yes, of course! We offer 10 samples for just $5 including free Australia-wide express postage, and sometimes we offer up to 10 samples or 1 favourites pack for free. Ordering is simple, just head to the 'Samples' page and select individual fabric samples by type, colour or fabric - or save some time and choose from our favourites pack collections!
I’m not sure which fabric to choose from my samples?
We’re always happy to answer any questions or provide some specific advice or tips on fabric choices. You can also email photos of your space for our team to review and provide ideas on.
Can I send my builders plans to you to quote from?
Absolutely! Keep in mind, the best way to get a quote is through our website with measurements taken in person. We know however, sometimes you need to have an idea of cost before a build is complete. Please reach out to one of our friendly service staff with your plans, however, we may also ask for a window schedule which can typically be supplied by your builder.
Do you provide a measuring and installation service?
We're able to keep the price of our curtains and blinds so low because our customers do their own measuring and installation! However, our website offers a wealth of detailed information on how to measure and install, and we're very happy to talk you through the entire process by phone or email.
Is self-installation difficult?
We’ve gone to great lengths to ensure all of our DIY installation processes are as simple as possible for a first-timer or experienced DIYer. There are lots of written and video guides on our website, printed instructions are sent with every order and we're always happy to help by email or phone!
How to drill into gyprock or plasterboard?
Use a stud finder to locate your wall studs. This will inform the location of your brackets. For curtains, use the provided 32mm 5-8G multipurpose screws to fasten the brackets into the surface and stud. For blinds, use the 20mm 5-8G multipurpose screws to fasten the brackets into the surface and stud.
How to drill into brick or masonry?
Drill pilot holes before using a 6mm masonry drill bit to drill 35mm deep holes. Insert 8 gauge (6mm) wall plugs into the holes. Fasten the brackets to the wall using a Phillips head screwdriver (or impact drive bit) and the provided screws.
How to measure for bay windows?
Bay windows can be a little tricky at time. Please email through a photo of your bay windows to our service team. We can let you know what furnishings we’d recommend. There are also 'How to' guides on measuring for bay windows in our ‘Measure and Install’ area.
What payment options do you offer?
We accept Visa and Mastercard as credit card payment but not American Express. PayPal, Afterpay and Zip Pay are all available as well. A direct bank transfer payment can be arranged if no other payment options are possible. Please contact us if you'd like to discuss your payment options.
What is your returns policy?
As all our products are custom made-to-measure, we do not accept returns. However, in the rare event something with your order doesn't meet your expectations, we will always work with you to make it right. Please visit our 'Terms & Conditions' page to review our returns and warranty information in full.
Can I track my order progress and delivery?
Yes, absolutely. Once your order has moved into production, we will notify you. Then, when your order has been dispatched, we will send you a further email notification with the shipping and tracking information included. If you are looking for an update on the status of an order that has not been shipped, feel free to get in touch and we can provide an on-the-spot update by phone or email.
Do you ship curtains and blinds separately?
Yes, we do. Some of our blinds are manufactured at different factories with their own completion schedules and as we always ship our products as soon as they are ready, you’ll likely receive two separate order deliveries, even if you ordered your curtains and blinds together. You will also receive dedicated tracking information for each consignment. If you only receive one part of your order, don’t worry, the other will be close behind. As always, feel free to contact us if you’d like an update on your order delivery status.
What do you charge for delivery?
For orders of over $199 value, we offer free delivery to major Australian metro locations. This excludes shutter orders, which cannot be shipped for free due to the parcel sizes and weights involved. Delivery costs for shutter orders are calculated at checkout before payment is required. For orders of less than $199 value or for orders being shipped to outer metro and regional areas (outside of the Northern Territory and Tasmania), we charge a modest $50 flat fee. Orders dispatched to the Northern Territory and Tasmania carry a standard flat fee of $150. We want to be as transparent as possible with our shipping costs, so please review our ‘Delivery & Returns’ page (via the link in the website footer) before ordering.
How long does an order take to arrive?
On average, our curtain orders take between 4 - 6 weeks to make and deliver. With blinds, this can be a little faster, typically 3 weeks. Due to the relative complexity and size, Shutters take around 8 weeks.
Where are your curtains made?
All our curtains are manufactured locally in our Western Australian factory. Our family have been making them here since 1974. The factory is operated by some of the most experienced and talented curtain makers in Australia.
What is the difference between blockout and blackout curtains?
Blockout curtains and blackout curtains are terms often used interchangeably to describe curtains designed to significantly reduce light entering a room. The primary difference lies in the terminology preference, with 'blockout' being more commonly used here in Australia. Both types of curtains are crafted to offer superior room darkening features, making them ideal for bedrooms, media rooms, or any space where controlling light is essential. They also provide additional benefits such as enhancing privacy and improving energy efficiency by further insulating the room against heat and cold.
Ultimately, whether referred to as blockout or blackout curtains, these window treatments are engineered to deliver comfort and convenience by creating a more controlled and comfortable indoor environment!
What curtain heading styles are available?
We offer everything from traditional pencil pleat to triple pleat and on-trend S-fold (wave) pleats for the majority of our curtains. To find out which heading styles your preferred curtain fabric can be supplied in, head to any of the curtain product pages and they will be listed in the specifications and 'Customise & Order' area.
Can I pair a sheer curtain with a blockout curtain?
Yes, most definitely! We have a selection of recommended double curtains in our dedicated Double Curtains area. All the relevant options for suitable tracking, brackets and more will be presented when you progress through the ‘Customise & Order’ stage of your purchase. Or get in touch for expert advice on choosing and installing your preferred combination for double curtains.
Can I hang your curtains on my existing track?
Yes, it is possible. However, we strongly recommend ordering a new track with your curtains to ensure they'll work together perfectly. If you'd really like to keep your existing track, get in touch and we'll see if we can tailor your curtain order to work with it.
Do I need to make any deductions?
Nope! So long as you make the correct style selections when customising your order, we'll take care of all the deductions. This includes the track height, finished position and curtain fullness.
Can all your curtains be made with either a sewn or a weighted hem?
All of our blockout curtains are made with a sewn hem as standard. Most of our sheer curtains are supplied with a weighted hem as standard. This is due to the way the sheer fabric rolls are supplied. However, we can make sheer weighted hems into sewn hems for an additional charge (20% the total curtain value). If you’d like to change any of your sheers from a weighted to a sewn hem, please let us know when placing your order.
When should I select centre opening curtains?
We recommend centre opening curtains when you want the ability to open and close each curtain side independently. This is practical for scenarios where one side may need to be opened for light or access while the other remains closed for privacy or shading.
Can I use a curved track on the outside of a corner?
Our curved tracks are only designed to be fitted within a 90 degree internal corner. We only supply internal curves as the curve protrusion is quite significant on external corners leading to inadequate light reduction and instances where the runners do not glide through the track as they're intended to.
How much will my curtains bunch?
Bunching is an often overlooked but hugely important consideration when looking at curtaining your windows. A general rule of thumb is the bunching will be 30% of the width of your track. For example, if you have a 1000mm track, a left or right stack would have a width of 300mm on one side and a centre opening stack would have a width of 150mm on each side.
What is 'uncoated' curtain fabric?
Uncoated fabric means the fabric is a single layer of woven material and will not fully block out light. However, if an uncoated fabric is preferred for your home, we also offer a free blockout lining upgrade for a selection of our uncoated curtain fabrics.
What is 'coated' curtain fabric?
Coated curtain fabrics have an extra layer of blockout material "fused" to the back of the curtain fabric providing a comprehensive blockout solution. These fabrics are especially suited for bedroom windows to provide complete night time light blockout.
How do I clean my blockout curtains?
A care instruction label is sewn into the heading of all our Blockout curtains (usually on the last pleat at one end of the curtain). These instructions will guide you on what specific cleaning method is recommended for the type of fabric used in your curtain. If you are ever in doubt, please contact us for further advice.
How dark will my room be if I install blockout curtains?
The room will normally be very dark and suitable for a peaceful night's sleep. Blockout curtains are designed to block out sunlight and keep flooring, furniture and valuables safe from sun damage - while also providing complete privacy. At night-time they are highly effective at minimising any external light. However, even with a blockout fabric curtain, a little external light can find its way in around the sides, centre or top of the curtain.
What tools do I need to install curtains?
At a minimum, you'll need a measuring tape, pencil, screwdriver and cordless power drill. A spirit level is also helpful as is a safety ladder. We'll supply the brackets and 32mm 5-8G multi-purpose screws suitable for installing into plasterboard and timber studs or battens. For fixing into wall material like masonry, tile or metal, additional bespoke screws will need to be obtained separately as the ones we provide will not be suitable.
I can't find my wall studs!
If you cannot confidently locate your studs (or battens), we recommend sourcing your own wall plugs or hollow wall anchors. These are required for fixing screws into plasterboard when there is no stud or batten present.
Why do I need to measure in three places?
As windows can often be slightly irregular or not perfectly square, when measuring for recess fitted blinds, it's essential to measure in three places - top, middle, and bottom (for both width and height). Then, when ordering, use the smallest of the measurements (if they differ) as this will ensure you'll get the most accurate fit.
How to hang S-fold curtains?
To hang your S-fold curtain, simply loop the hooks on the back through the curtain runners. To create the signature wave effect with S-fold curtains, make small adjustments to ensure the waves are of even depth in front and behind the track. If some waves look ‘shallow’, gently push the fold back so it creates a deeper wave at the rear. Every track runner should have a dedicated hook on the curtain. Be careful, as skipping a runner can cause the curtain to hang unevenly!
How much extra fabric for S-fold curtains?
Wave fold curtains, such as S-fold, require more fabric than just the window's width to achieve their signature fullness. We provide our S-fold curtains with 180-200% fullness, giving them ample depth and a truly luxurious finish.
When should I face fit my roller blind?
If your window frame isn't deep enough for a recess fit, and you want to make your window appear larger or hide unattractive frames, face fit is the way to go. This option blocks out more light by covering the entire window opening, and is perfect if there are obstructions like handles or security sensors within the recess.
When should I recess fit my roller blind?
If your window frame has enough depth to accommodate the blind without any obstructions, and you love a streamlined, integrated look where the blind fits neatly within the frame, a recess fit is perfect for you. It maintains the charm of your decorative window trim or moldings, and maximizes space by keeping the blind flush with the window.
What are the key benefits of blockout roller blinds?
Blockout roller blinds significantly reduce the amount of light entering a room making them a cost effective solution for room darkening, temperature control and privacy. The simple chain control mechanism is also super easy to install and operate, providing a quick acting solution. When supplied as part of a double roller blind, the blockout is fitted to the front with the light-filtering blind to the rear, providing a flexible solution, day or night.
Are roller blinds easy to install?
Yes, very. You just need to screw (or drill) a couple of mounting brackets to the window frame or surrounding wall, clip in the blind, secure the chain and you're done! We recommend heading to our Measure & Install page to watch our 'How to install roller blinds' video to see just how simple it is.
What rooms are roller blinds most suitable for?
Roller blinds are suitable for many rooms or areas around the home (or office). Their ease of installation, use and care, plus their durability and capability to control light and temperature make them a great all-rounder!
Can I remove my roller blind?
Yes, you can. First ensure the blind is fully and firmly rolled up. Then, turn the clear plastic wheel in the idle end of the blind (this will only turn one way) until there is a click indicating the pin is fully retracted. You will now be able to remove the roller and fabric skin of the blind from the brackets.
Can I switch my roller blind chain to be on the other side?
Yes, it just requires an adjustment to your roller blind's control drive. Please contact our support team to get specific advice on how to achieve this.
My blinds seem to have creases, can I get rid of them?
Horizontal lines may appear on the roller blind fabric due to their packaging. These will fade once the blind has been hanging fully extended for at least 3 days. In the event this issue persists, please contact us for further guidance.
How do I clean my roller blinds?
Cleaning roller blinds involves dusting them with a feather duster or vacuum cleaner, spot cleaning stains with a mild detergent and water solution, rinsing with clean water, air drying thoroughly, and maintaining regular dusting to keep them clean and fresh. For heavy stains, consider professional cleaning or following the manufacturer's instructions for washing.
Can you make roller blinds that fit into corner facing windows?
We sure can! Please get in contact with us if you have 2 blinds within a corner. We will need to clarify a few details with you to ensure we make the correct amendments to your measurements and supply perfectly fitting blinds.
Why do you have minimum and maximum roller blind widths and drops?
We have minimum widths and drops for our blinds due to the nature of manufacturing. It is not feasible for us to make and ship blinds that are too small and our durable blind fabrics cannot be sewn together to create a bigger piece of fabric (like some of our curtain fabrics can be). Excessive widths or drops also lead to products weights that are hard to ship and even harder to self-install.
My Venetian blind won't come down!
If your Venetian blind is stuck in the raised position, several factors could be causing this. Begin by checking for any obstructions around the window frame that might be preventing the blind from smoothly descending. Next, inspect the cord mechanism to ensure it isn’t tangled or damaged. If the cords look fine, try adjusting the slat tension to loosen them and facilitate easier lowering of the blinds.
My Venetian blind is hitting something!
If your blind is hitting an existing window handle or such like, you will need to remount your blind further from the surface and protruding object it is hitting or rubbing against. Failure to do so can result in permanent damage that is not covered by our 2-year warranty.
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