Delivery & Returns

Delivering our products

At The Curtain and Blind Company, we use carefully chosen third-party freight logistics companies to deliver our curtains, blinds and shutters as efficiently as possible to customers throughout Australia.

Once your order is completed, checked and dispatched, you’ll receive an email notification with tracking information that allows you to follow the delivery progress from us to you.

Delivery fees for Curtains & Blinds

Inner Metro – Sydney, Melbourne, Brisbane, Gold Coast, Perth & Adelaide
Order value of more than $199 = FREE delivery
Order value of less than $200 = $50 shipping fee
Estimated shipping: 3-5 business days

Outer Metro – Sydney, Melbourne, Brisbane, Gold Coast, Perth & Adelaide
Regional NSW, VIC, QLD, WA, SA & ACT
Order value of more than $249 = $50 shipping fee
Order value of less than $250 = $150 shipping fee
Estimated shipping: 5-7 business days

Northern Territory & Tasmania
$150 flat fee applied to all orders
Estimated shipping: 7 business days

Please note, the above estimated shipping durations only include weekdays (Monday to Friday) and exclude public holidays. We always endeavour to manufacture and supply orders as quickly as possible, however, estimated timings may change due to unforeseen circumstances or delays beyond our immediate control.

Delivery fees for Shutters

Due to the size and weight of shutters, all shutter deliveries incur a fee of $20 per square metre. This is calculated when your order is placed.

Returning our products

All of our products are custom-made to match our customer’s exact measurements and customisation choices, so we cannot accept returns where products have been incorrectly measured, the wrong colour has been ordered or if there has been a change of a mind since placing the order. To avoid mistakes, it is of the utmost importance that customers follow the measurement instructions we provide before placing an order.

Please allow time to order samples before ordering your curtains, blinds or shutters. This helps ensure you will be satisfied with the fabric style and colour prior to manufacturing commencing.

If you find something with your order that simply doesn’t meet with your expectations, we will work with you to find an outcome that is fair for both parties.

If a Curtain & Blind Co. product has been supplied with a manufacturing fault or is lost while being shipped, we need to establish the cause before providing a like-for-like replacement.

If you’d like to know more about our delivery or returns policies, please visit Terms & Conditions or get in touch.

How it works

Find your look

Choose up to 10 fabric samples for just $5 including express postage. Plus, get $10 off your next order.

Order samples

Measure & customise

Measuring up is easy, and we can help you with instructions and advice to make sure you get it right first time.

How to measure

Delivered to your door

As soon as your products are made, we'll deliver them 'install ready' to your door via globally trusted couriers.

Installation tips

Our happy customers

The quality is exceptional!

I ordered the blockout blinds and they really do block out the light. Much easier to sleep now! The customer service is amazing - they are very patient and happy to talk through the options available to find the right solution.

– Sophie, Sydney NSW

Simple to install, elegant finish

It was easy to find the product I was looking for. The tailored sizing and configuration were easy to record and order. All blinds and accessories were delivered as ordered. They were clearly labelled and simple to install.

– Jonathan, Melbourne VIC

Truly outstanding service!

This is my second curtains order... and from the online order process to the communication, product quality and speed of delivery, the whole experience was truly flawless. Well done to everyone involved.

– Fabrice, Melbourne VIC

Above and beyond

I called suppliers 3 weeks out from a last-minute event request. Only C&BCo came back with precise time frames & ideas, were polite & friendly and found the perfect solution! Quality was exceptional and my client was super happy.

– Baeu M, Sydney NSW

Have questions?

Or you can call us on 1300 301 368

We're able to keep the price of our curtains and blinds so low because our customers do their own measuring and installation! However, we're very happy to talk you through the entire process over the phone or by email, and our website offers a wealth of information on how to measure and install too.

Yes, of course! We offer 10 samples for just $5 including free Australia-wide express postage. Your samples also come with a discount code for $10 off your next purchase. Ordering is simple, just head to the Samples page and select individual fabric samples by type, colour or fabric or save some time and choose from our favourites packs.

We offer free delivery to most Australian metro locations on orders of over $199 value. However, we cannot provide free shipping for any shutter orders due to the size and weights involved. For smaller orders and for regional areas, we charge a modest flat fee depending on your location. We want to be as transparent as possible with our shipping costs, so please review our 'Delivery & Returns' page before ordering.

We aim to dispatch all curtain and blind orders within 15 working days and find most will arrive within a 5 working days of the dispatch date. Once your order has been shipped, an automated email with your delivery tracking information will be sent to you.

For shutters orders, please allow between 8-10 weeks for manufacturing, shipping and delivery. Due to some technical limitations, automated tracking emails are not supplied for shutter orders. Please contact us at any time if you would like an update on your order progress.

We will advise of any manufacturing or shipping delays as soon as we are aware of them. We will also happily manage any correspondence with our shipping partners on your behalf should the need arise.

As all our products are custom made-to-measure, we do not accept returns. However, in the rare event something with your order doesn't meet your expectations, we will always work with you to make it right. Please visit our Terms & Conditions page to review our returns and warranty information in full.

Because all our curtains are made locally, there's not too much we can't attempt. Get in touch by phone or email and we'll see if we can work our magic to provide a solution.