Terms & Conditions

References to “we”, “us” or “our” are references to The Curtain and Blind Company, ABN 96 161 931 773, 26 Oxleigh Drive, Malaga 6090, trading as www.curtainandblindco.com.au and its subsidiaries, associates and officers, unless otherwise stated.

By using the Website you acknowledge that you have read and agree to be bound by these Terms and by any other documents, policies and conditions referred to within them. If you do not agree with these Terms, please do not continue to access or use the Website. If you can’t find additional information you’re looking for, please get in touch with us.

Personal information

The Curtain and Blind Company will not divulge any of your personal information; all information is used solely for the purpose of completing your order.

Return policy

In the event where there is a warranty issue or fault with your product, The Curtain and Blind Company will organise the return of the damaged or faulty product and you will incur no further costs (within the warranty period for the product). This excludes products that have been incorrectly measured, or if you have simply changed your mind or ordered the incorrect colour.

Warranty

The Curtain and Blind Company offers a full 2-year manufacturer’s warranty on all products. The warranty covers faults that may arise during normal use of the product. In the event that a warranty claim needs to be made, simply contact us either by phone or email. In most cases simple photo evidence will be required. The Curtain and Blind Company consultant will explain how to obtain a repair or replacement product.

Incorrect sizing

It is of the utmost importance that you follow the measurement instructions outlined by The Curtain and Blind Company. However, if you receive a product that is not the right size, please contact The Curtain and Blind Company immediately. If we have made an error we will replace the incorrect blinds at no extra charge.

Measurements

Products will be made to the specifications set out by the customer. The Curtain and Blind Company will not take responsibility for incorrect product purchases due to incorrect measurements supplied by the customer. If you are unsure of your measurements or mounting style, we recommend you contact us to speak to a consultant from The Curtain and Blind Company. Based on correct measurements, The Curtain and Blind Company will make necessary, standardised adjustments to your chosen product to ensure it fits perfectly. All measurements stated on this website are in millimetres and all measurements required by The Curtain and Blind Company are to be supplied in millimetres. Please ensure that all measurements are made with a metal tape measure which displays metric measurements. Do not take measurements in imperial units and then convert them.

Changing or cancelling an order

Production usually begins the next business day after an order has been placed. Therefore changes to an order or cancellations can only be made if The Curtain and Blind Company is contacted within 24 of the order being placed.

Confirmation of an order

On completion of an order you will immediately receive a confirmation email/ tax invoice. This is your proof of purchase and should be kept for your records. In the unlikely event of a warranty claim you will require your original tax invoice. If you do not receive an email correspondence from The Curtain and Blind Company after confirming an order please call us immediately so we can confirm that we have received your order and that all your details are correct.

Tracking your order

Once your blinds or curtains have been made and are ready to deliver, The Curtain and Blind Company will send you an email containing the tracking number of your order and the courier details, so that you can track your purchase.

Product delivery

The Curtain and Blind Company will only deliver your blinds to the address stated on your order. This is the contact delivery address and cannot be changed. Depending on the size of your delivery and your location, The Curtain and Blind Company will arrange delivery which may include, road, rail or air transport. All deliveries are door to door. If you are unavailable, your order will likely be left in a safe place at your home, if not a contact card will be left explaining how to arrange another drop off, or details of where to collect your delivery. If a delivery is delayed due to circumstances outside of The Curtain and Blind Company’s control, we will do our best to keep you informed. If your address is hard to find, or you live in a remote area, please include as much detailed information as you can in the special instructions section. This will help reduce any possible delays.

We cannot arrange for you to be contacted by phone or email prior to delivery.

If an uncollected delivery is returned to The Curtain and Blind Company, we will not pay additional delivery costs. The Curtain and Blind Company will contact you to arrange payment for re-delivery.

Damaged blinds

Please be sure to inspect your blinds as soon as you receive them and contact us immediately if there is any damage. We can arrange repairs or replacements for you at no charge. In most cases simple photographic evidence will be required.

Hardware sets

All brackets and fasteners are supplied with blinds purchased through The Curtain and Blind Company, but as buildings and wall surfaces vary considerably, you may need additional screws or wall plugs to complete installation.

Product care and cleaning

The care and cleaning instructions for your blinds are included on the installation instructions and we recommend that you dust your products regularly. Product care and cleaning instructions are also shown in the FAQ section of our website but please contact us if you have any further questions.

Colours

Products pictured on this site are a good indication of the actual product colours. However there may be slight variations between the screen picture and the blind. If you are unsure the colour we suggest you request a free sample. We will not refund an item if the incorrect colour has been chosen.

Natural timber

Some products by The Curtain and Blind Company are made from natural timber, therefore slight warping may occur. There may also be slight differences in colour and grain giving a unique appearance to each blind.

Mistreated blinds

Mistreating your blinds may void your warranty. This includes:

• Any act which alters the mechanism of the blind
• Re-sizing the blind
• Painting or staining the blind
• Allowing pets or children to damage components
• Exposing to water
• Installing products outdoors
• Cutting cords
• Incorrect installation

Any warranty claim may be denied if the blind has been mistreated. This includes – but is not limited to – damage sustained by any of the means shown above.

Discontinued products

Occasionally products are discontinued. If this happens we will be unable to supply you with these products.

Payment

The Curtain and Blind Company accepts payment with either VISA or MasterCard and your credit card will be charged when your order has been processed. The transaction will appear as The Curtain and Blind Company on your credit card statement.

Pricing

All prices quoted on this website are in Australian Dollars, unless otherwise stated.

GST

All prices quoted on this website include Goods and Services Tax (GST), unless otherwise stated.

Website content

The Curtain and Blind Company reserves the right to add, remove or modify any of the products or services on this website without notification. Prices are subject to change.